Login
Login

Shipping Policy

Shipping Policy

Shipping Policy — Vivemonde Global Limited

1. Introduction

At Vivemonde Global Limited, we are committed to ensuring your orders are delivered safely and on time. Please review our Shipping Policy below for important information about delivery methods, timelines, and costs.

2. Processing Time

  • Orders are processed within 1–3 business days (excluding weekends and public holidays).
  • You will receive an email confirmation with tracking details once your order has been shipped.
  • During high-demand periods (sales, holidays), processing times may be slightly longer.

3. Shipping Rates

  • Free Standard Shipping is available on orders over $100.
  • Orders under $100 will be subject to a flat-rate shipping fee, displayed at checkout.
  • Additional shipping fees may apply to remote or international destinations.

4. Delivery Times

Estimated delivery times vary depending on your location:
  • Domestic (Hong Kong & Mainland China): 3–7 business days
  • Asia-Pacific: 5–10 business days
  • Europe & North America: 7–15 business days
  • Other Regions: 10–20 business days

5. International Shipping

  • We ship globally to most countries.
  • International orders may be subject to customs duties, import taxes, and local fees determined by your destination country.
  • These fees are the responsibility of the customer and are not included in the order total.

6. Order Tracking

  • Once your order has shipped, you will receive a tracking number via email.
  • You can use this tracking number to monitor your shipment’s status online.
  • If you do not receive tracking details, please contact support@vivemonde.com.

7. Delivery Issues

  • If your package is delayed, lost, or arrives damaged, please contact us within 7 days of delivery.
  • We will work directly with the courier to resolve the issue.
  • Please ensure your shipping address is entered correctly at checkout — we are not responsible for missed deliveries due to incorrect or incomplete addresses.

8. Split Shipments

  • To ensure faster delivery, items in your order may be shipped separately from different warehouses.
  • You will receive tracking details for each shipment.

9. Contact Information

For any questions or assistance with your return, please contact us:
Vivemonde Global Limited
Email: support@vivemonde.com
Registered Office: Unit 1021, Beverley Comm Centre
87-105 Chatham Rd South
Tsim Sha Tsui, Kowloon
Hong Kong