1. Introduction

At Vivemonde Global Limited, we want you to feel completely satisfied with your purchase. If for any reason you are not happy with your order, our Return Policy ensures a smooth and transparent process. Please read the details below carefully.

2. Eligibility for Returns

• You may request a return within 30 days of receiving your order.
• To be eligible, items must be:
  • Unused, unwashed, and in their original condition.
  • Packaged with all original tags, labels, and packaging intact.
• We cannot accept returns for:
  • Final sale or clearance items.
  • Gift cards or downloadable products.
  • Items that have been used, damaged, or altered after delivery.

3. Return Process

• To initiate a return, please contact us at support@vivemonde.com with your order number and reason for return.
• Once approved, you will receive detailed instructions, including the return address.
• Customers are responsible for return shipping costs unless the product is defective or incorrect.
• We recommend using a trackable shipping service as we are not responsible for lost return packages.

4. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 5–10 business days.
• Shipping fees paid at checkout are non-refundable (unless the return is due to our error).

5. Exchanges

• If you would like to exchange an item for a different size, color, or product, please follow the return process and place a new order for the desired item.
• Exchanges are subject to product availability at the time your new order is placed.

6. Damaged or Defective Items

• If your item arrives damaged, defective, or incorrect, please contact us immediately at support@vivemonde.com with photos of the issue.
• We will cover the return shipping costs and ensure a replacement or full refund is issued.

7. Cancellations

• Orders may be cancelled within 24 hours of purchase for a full refund.
• Once an order has been shipped, it must follow the standard return process.

8. Contact Information

For any questions or assistance with your return, please contact us:
Vivemonde Global Limited
Email: support@vivemonde.com
Registered Office: Unit 1021, Beverley Comm Centre
87-105 Chatham Rd South
Tsim Sha Tsui, Kowloon
Hong Kong