1. Introduction

At Vivemonde Global Limited, we take your privacy seriously. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website, communications, and services. By using our site or sharing your information with us, you agree to the terms outlined here.

Minors: Our website is not designed for children under the age of 13, and we do not knowingly collect data from anyone under that age.

2. The Data We Collect

Depending on how you engage with us, we may collect the following:

• Personal Details: Name, email address, phone number, shipping/billing address, and payment information (via trusted payment partners like PayPal, Shopify Payments, etc.).
• Account Data: When you create an account or make a purchase, we collect relevant registration and order details.
• Communication Records: Any messages you send us via email, chat, or contact form.
• Usage Insights: Site browsing data such as visited pages, traffic sources, device and location info, IP address, and engagement patterns.

3. How We Use Your Information

We use your data for:

• Order processing, shipping, payment, and customer support.
• Improving our website, services, and user experience.
• Sending marketing communications—but only if you’ve opted in.
• Preventing fraud and protecting legal rights.
• Complying with legal obligations and audits.

We will never sell your personal information to third parties.

4. Marketing Communications

We only send you promotional messages if:

• You’ve explicitly opted in, or
• You’ve made a purchase and did not opt out during checkout.

If you no longer wish to receive marketing emails or SMS, you can opt out by:

1. Clicking the “unsubscribe” link in any marketing email or SMS, or
2. Contacting us directly at support@vivemonde.com.

5. Data Sharing and Transfers

Your data may be shared with:

• Trusted service providers (e.g., logistics, analytics, email platforms) who work for us under confidentiality agreements.
• Legal or regulatory authorities when required by law.
• Potential business successors (e.g. in case of mergers or acquisitions), provided they uphold equivalent privacy standards.

We may also process data with carefully vetted partners outside your country where necessary—only under strict safeguards.

6. How We Protect Your Data

We use state-of-the-art security measures—technical and administrative—to prevent unauthorized access, disclosure, or loss of your data. Access is strictly limited to those with a legitimate need. While we strive for top-tier security, no system is 100% secure over the internet.

7. Your Rights

Depending on applicable laws, you may:

• Request access to your personal data.
• Ask for corrections to inaccurate information.
• Demand deletion of your data.
• Object to certain types of processing or restrict them.
• Withdraw consent at any time (without affecting past processing).

To exercise these rights, contact us at support@vivemonde.com. We typically respond within 30 days unless extended by law.

8. Data Retention

We keep your data only as long as needed—for purposes such as order fulfillment, legal compliance, or support needs. Specific retention timelines are available upon request.

9. Changes to This Policy

We may update this policy periodically. The revised version will be posted on our website with the effective date updated. Significant changes may also be communicated via email or banner notification.

10. External Links & Social Channels

Our website may contain links to external sites. We are not responsible for their privacy practices. Similarly, any content or communication you post on social media is governed by those platforms’ respective terms and policies.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, please reach out to us:

Vivemonde Global Limited
Email: support@vivemonde.com
Address:Unit 1021, Beverley Comm Centre
87-105 Chatham Rd South
Tsim Sha Tsui, Kowloon
Hong Kong